Return & Refund Policy

At alice-music.lk, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and in resellable condition.
• Returns are not accepted for:
  • Used or damaged items
  • Opened strings, picks, or hygiene-related accessories
  • Digital products or gift cards

 

Refunds

• Once we receive and inspect your return, we’ll notify you via email.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the item was defective or incorrect.

 

Exchanges

• We only replace items if they are defective or damaged.

• Contact us within 48 hours of receiving your item to request an exchange.

 

To Initiate a Return:

Please email us at support@alice-music.lk with:

• Your order number

• Item(s) you want to return

• Reason for return

 

Return Shipping:

• Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

• We recommend using a trackable shipping service.

 

If you have any questions, feel free to contact us. We’re happy to help!